Shipping

Shipping Policy

Thank you for shopping with Ethereal Artifacts. We take care in preparing and shipping each order and want you to know what to expect after your purchase.

Order Processing

Ethereal Artifacts is based in California, United States. Orders are processed Monday through Friday, Pacific Time, excluding California state holidays.

Because our products are made to order, please allow up to **7 business days** for your order to be prepared and shipped. Processing time is the time needed to create, prepare, and package your order and does not include carrier transit time.

During holidays, product launches, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay with your order, we will contact you.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order, destination, and available shipping service.

Estimated Delivery

Delivery times vary depending on the shipping destination and carrier. Any estimated delivery dates shown at checkout are estimates and are not guaranteed.

Once a package has been transferred to the shipping carrier, circumstances such as weather, carrier delays, customs processing, or other events outside our control may affect delivery time.

Tracking

When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier to scan and update tracking information after the shipping label is created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

If an order has already shipped, we may not be able to change or redirect the package.

Returned Packages

If a package is returned to Ethereal Artifacts by the shipping carrier, we will attempt to contact you using the contact information associated with your order.

Once the returned package has been received by us, we will issue a refund for your order.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact us and we will help investigate the shipment with the carrier.

A package being marked as shipped does not necessarily mean it will immediately show movement in the carrier's tracking system.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order information and photographs of the item and packaging so we can review the issue.

International Shipping

International shipping may be available to select destinations.

International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing can also result in additional delivery time.

Questions

If you have questions about the shipping status of your order, please contact us at orders@ethereal-artifacts.systems.